Sunday, February 2, 2014
Our Ben Bernanke Connection
Saturday, July 20, 2013
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Wednesday, June 12, 2013
Me: Good morning Ronnie – before we begin, where are you guys located?
Me: Wow…I was raised in East Haven
Ronnie: Really?
Me: Yeah –what a coincidence. I had no idea Avast was in little ole Branford.
Ronnie: I am definitely going to help you with that problem this morning
Me: Well…okay…but it’s not a problem is it? I just want to update my Avast
Ronnie: Okay I just need to take a look at your computer. Do you mind if I take control and see what you have?
Me: I just want to update my Avast
Ronnie And that’s going to be taken care of this morning, I guarantee it
Me: Yeah, well that’s fine and all but I just need Avast
Ronnie: I am definitely going to help you do that but I do need to look at your computer so can I take control
Ronnie: No more than 15 minutes
Me: Okay I guess…what do you need me to do?
Me: Yeah, well I have an IT guy so I’ll have him take care of it.
Ronnie: Well, if you want Avast this morning I have to clean this up and there is no charge
Me: No charge? How long will this take?
Ronnie: About 30 minutes but I have to tell you that this is pretty bad. I would recommend taking care of these problems right now. I will remove all these bad registry files, the corrupted files and any viruses I find
Me: I have a virus?
Ronnie: Yes, sir
Me: Okay let’s take care of this – but then you’ll install the Avast.
Ronnie: Yes, sir right after.
Me: Jeetu, I lived in the Indian Neck area of Branford have you been out there? Where are your offices in Branford?
Jeetu: Sir, that’s just where are offices are - we are not there
Me Where are you Jeetu (like I didn't know)
Jeetu: Mumbai, India
Me: No fooling with such an American sounding name I’m shocked
Jeetu: Oh not we can do this in about 15 minutes and it will only cost you 79 more dollars
Me: So what did I just pay for?
Ronnie (tag teaming me): One year of technical support on all of your software
Me: Listen carefully…I don’t want you to do anything else. I want you to disconnect from this conversation. I am going to call your home office in Branford and get this straightened out.
Jeetu: Sir, we didn’t want to upset you, after all we fixed your computer for no charge!
Me: Jerald –you are with Avast?
Jerald: Yes, sir
Me: Well, I entered credit card and got to product download, but twice I tried to download it and I got an error message
Jerald: I can definitely help you with that problem this morning, I just need to get into your computer and see what’s wrong…you probably have some bad files or something
Me: You nitwits ran this same scam on me yesterday…Are you kidding me? You’re in Mumbai right – with Guruaid?
Jerald: What’s your name, Sir?
Me: If I give it to you will you cancel my credit card?
Jerald: Yes
Saturday, March 9, 2013
Home Workers? Off with Their Heads!
Some leaders would rather encourage the infinitely more evolved approach to a problem of this magnitude with one that is less polarizing by saying something like; “Certain aspects of new developments visa vie “work from home” positions in the work environment need closer scrutiny and certain mathematical justification before I can endorse them. Until then we will opt for the standard albeit slightly dated approach to work environments and bring everyone back into the office”.
· Add to gridlock
· Suck up our precious resources
· Get stuffed into already crowded offices and wall to wall cubicles
· Add to the human stress in work environments which is proven to be unhealthy physically and mentally
· Cause more redundant costs in real estate, IT, taxes, benefits and more
· Reduce the company’s availability to the top talent pool by not including the people who can't or won't meet some arbitrary geographical restrictions
· Increase our costs as a company thereby reducing our reach and flexibility to generate profit doing business globally
· Rule out a manner of business that done properly can reduce costs, increase profitability and make us more competitive
You: Well we brought all those losers back and I proved my point; they were lazy at home and their just as lazy here
Boss: What are you doing about it?
You: Well, since pounding my little fists on the table and herding them all back into cubicles didn't work, I suggest some good old “inquisition” motivational “re-education” program!
Boss: Inquisition? As in the “Great Inquisition” using the rack and torture and all that?
You: Now you’re getting the idea. We just keep going back in history until we find the business model that works.
Boss: (now sarcastically) Like working children of 8 and 9 years old, fourteen hours a day?
You: I hadn't thought of that but I like the way you think, boss!
Friday, January 25, 2013
Super Virus
Hey, Fortune America are you listening yet?
Thursday, October 4, 2012
Cultures
There are essentially four main operating
components influencing your business today: the internal culture, the external
culture, the market culture and the very distinct super culture.
The culture of any company is a complex entity
existing within and outside of your brick and mortar or digital landscape
dynamics. It is as much they way you perceive yourself, as it it is the way you
perceive others in cooperation with yourself. It is as much about you thinking about the world as it is the world thinking about you.
It is a sense of character that is passed down
from the very top of the company to the most fundamental personality in your
company. Culture isn't any one thing, it is a combination and an amalgamation
of many things - some very human by nature and some in the design and execution
of the way you do business.
Think of the culture of your company as a living organism that evolves with the company's growth, and grows in the way it best perceives - on whatever level that perception takes place- how that organism identifies it must grow in order to live and to thrive. In any living process where thought and consequence are as important to survival as available area and resources are to the most elemental organisms on the planet; the company culture takes on a uniquely significant role. Here instead of some basic cell growth and division, we witness how the founder(s) replicates his or her characteristics throughout the growth of that company.
This determination and imposition of behavior on others to evoke our will is as basic to human nature as anything else we do - it 's manifest destiny- whether we do this for the good (Mother Theresa) or the for evil (Hitler). The stronger the will of that organism to impose it's perceived values and the more important that value is to the other organisms that attach themselves to this cause, the more directly these characteristics define a company. History is replete with these examples. Just because we do this on a much smaller scale, doesn't mean in some ways it doesn't have the same impact. How does your boss perceive quality? Pricing? Integrity? How does your Founder treat subordinate employees? Does he(she) hire to compliment their egos or to offset their weaknesses?
When all is said and done, the people who believe that the end result of how they treat others is just as important as how many widgets they sell offer and how good their widgets look will be the people and the companies that we remember and support. It starts from the top down and then in a mad market of individuals, policies, competitors, pricing and selection - the companies with character as their culture stand out.
Wednesday, August 29, 2012
Genevieve leaves the Guf
The world…life…is filled with sudden and loud endings that force us to face new beginnings. If not for these events many of us would have certainly found much easier or at the very least more appealing paths through life. It is not to be so. It is these constant concussions sometimes seen and sometimes seen and denied that are woven in blood and tears through the fabric of our life. It is this cloak we wear that becomes heavier with the blood, darker absent the life and less colorful as we age. It is the face that people put upon us drawn in crayon like blue clowns poorly traced in a toddler’s coloring book; and all from their own, very carefully sallied chair looking out their personally arranged window to gaze upon their very particular lawn revealing to them a uniquely packaged kind of world.
Then there are the people who dance across the top of your life and tickle you with their laughter.
The special few that comfort you with their love and boost you with their support.
They are the laughers, the talkers, the care-givers the special bonds that make life so wonderfully artful.
So important they are like your special secret – Oh how could she see me as so wonderful…I know what I am…dare I tell her? She knows and that’s what makes her so important…
The kind of important you tuck so perfectly and neatly away in the very near fold of your heart. There her song is always sung and private moments are continually replayed - forever.
How many times did we say that? How many times did we forget? How much of that matters when it really is the music of your voice I so desire? Did I call you last or did you call me? How did I get to be so special to someone so special to me?
The child and the lady…The sister and the friend. Of course I loved her…she was the only one who accepted me with all the dents, dings and doubts that I clumsily dragged about. But whatever else I know, I know a secret that I can now share. She was exactly who she needed to be, to be the best she could be to every person who needed to lean in her direction and she did it with grace and a truthfulness that made you believe that no matter what…in her eyes you were just fine.
All the louder and more devastating the concussion. If you wake up on some every other morning and the world is missing a particular sound that even though you heard it very seldom, still it meant so much to you that you instantly know your world is quieter, less colorful, sadder. Something really valuable and important is gone. Not a piece of the pissing random muddle of human defecation that smolders over liquored up foul-ty or the rum-a-dum-dum of the next big deal…
No, this is that very special song that is as much a remnant of the tune you made as it is the one you made together…. A sound that if it could be seen would glitter like gold, taste like the finest of wines and the sweetest of cakes. It is a visceral element of being who you are and what you are to the secret you that only you know lives inside your broken shell…and to all those “other” people and most especially other people like her. Only the few are able to achieve such a vital and wondrous place inside you. A place that when you open it’s hearts door to listen in, however rarely, you were properly jerked from the patter of your silly scurry to know that marvelous melody over and over again.
Then that concussion. It hits so hard. It doesn’t care about night or day, cold or hot, near or far –BOOM- and the world grows eerily quiet as you adjust to a new world. Something important has ceased to be a part of the music that created the equanimity that balanced your oddly shaped life. It is a silence that drowns out all the other music that you might hear. It is a noise that scratches across the surface of your skin and makes you shutter to the bone. It is everything about living and dying that we so oddly stuff away from sight…until the BOOM.
It isn’t the loss that you fear. It isn’t the impact that it will selfishly have on your life. It is the realization that the sound you once danced to was far more important than the force march your life and body continually sustain for purposes that are of far less value and when weighed and measured come up wanting and are at best, queer. You would have been wiser to embrace that dance – especially for the part of me in which she resided.
An hour ago a phone rang. A voice of someone I used to know and still love weeping- a person who had taken responsibility for keeping that wonderful music in my life for so long. I heard the music pass away even before she blurted it out between her suffocating sighs. One light goes out and many others are in their own way forever dimmer. The music that once held a place in my mind where I could go to when I needed to hear her song is yet another hole in my soul. I will cling desperately to the memory of her face, laugh, touch, song and kiss but they will go to grey before long; until the day we are once again allowed to play together and make a whole new kind of music. Along with this comes the death of that part of who I am and more importantly who she is inside me. Now it becomes the concussion that moves me either to the left or the right – subtly or dramatically to another destination I could not have anticipated.
Another soul leaves the Guf. Another time Gabriel will reach into the treasury. One more minute we are all closer to becoming a concussion in someone’s life. A moment in time when our song becomes more fleeting to some and more important to others–
Our light a bit dimmer and burning more brightly depending on every facet and which way we turn our face.
It is a symphony and each note is connected to the last and to the next.
It is a dance that we all dance by ourselves and all together.
It is every twist and turn whether we race or pace, run or crawl, scream or whisper, sing or curse, love or hate.
It is the scent of every move, every note which will waft across your silly little galaxy drenching those closest and sprinkling just a twinkle on those who revolve in the furthest away rings of the air – the atmosphere of our own magical privacy.
SHE WAS A GIANT CONCUSSION.
There is a screaming silence from the music I allowed her to occupy in my sad, little and lonely kingdom. I can feel myself and others so intimately connected and so foreign to my life already changing our dance. As they dance away I can only pray that their lives are absent too many of these monstrous shockwaves .
I have designed my life to avoid as many of these as possible. Of course the tradeoff is that I will not create much of one on my own on that strange and certain someday when my soul drifts from the Guf and into the Hand of my Lord.
God Bless